Refund policy

Returns & Refunds Policy

Last updated: 21 August 2026

At Lumevro, we want you to feel confident with your purchase. That's why we offer a 30-day return policy from the date you receive your order.

Return Conditions

To qualify for a return under our 30-day policy:

  • The return must be requested within 30 days of delivery

  • The product must be returned in its original condition

  • All original accessories, cables, manuals and packaging should be included

  • The product must not show signs of misuse, accidental damage or unauthorised modification

Customers may reasonably inspect the product after receiving it. However, products that have been damaged through misuse or returned incomplete may not qualify for a full refund.

This policy is provided in addition to any statutory consumer rights available in your country.

How to Return an Item

  1. Contact us at contact@lumevro.com with your order number and reason for the return.

  2. Our support team will provide you with the return instructions and return address.

  3. Send the product back according to the instructions provided.

  4. Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds are normally issued within 5–10 business days to the original payment method.

Your bank or payment provider may require additional time to display the refund in your account.

Return Shipping Costs

For change-of-mind returns, return shipping costs are generally the responsibility of the customer unless otherwise required by applicable law.

If the product is faulty, damaged on arrival, incorrect, or we made an error with your order, Lumevro will cover the reasonable return shipping costs where applicable.

Faulty, Damaged or Incorrect Products

If your product arrives damaged, faulty or different from what you ordered, please contact us at:

contact@lumevro.com

Please provide:

  • Your order number

  • A description of the issue

  • Photos or videos showing the problem, where reasonably possible

We will assess the issue and, depending on the circumstances, offer an appropriate solution such as:

  • A free replacement

  • A repair

  • A full or partial refund

We recommend contacting us as soon as possible after discovering an issue so that we can resolve it quickly.

However, failing to contact us within a specific number of hours does not remove any statutory consumer rights you may have.

United Kingdom Customers

Customers in the United Kingdom generally have the statutory right to cancel an online purchase within 14 days of receiving the goods, without giving a reason.

After notifying us of the cancellation, you generally have a further 14 days to return the product.

Where applicable, refunds will be processed in accordance with UK consumer law.

Products may be inspected as they reasonably would be in a physical store. If the value of the product has been reduced because of excessive handling, a deduction may be made where permitted by law.

Your rights under the Consumer Rights Act 2015 also apply to faulty or misdescribed products.

Australian Customers

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Our 30-day return policy does not limit these rights.

United States Customers

For customers in the United States, our 30-day return policy applies to change-of-mind returns.

Any additional mandatory consumer protections available under applicable federal or state law remain unaffected.

Exceptions

Returns under our voluntary 30-day change-of-mind policy may be refused or reduced where the product:

  • Has been damaged by the customer

  • Has been misused or modified

  • Is missing essential components or accessories

  • Shows damage caused by improper installation or use

  • Is returned outside the 30-day return period

These exceptions do not apply where doing so would limit mandatory consumer rights relating to faulty, defective or misdescribed goods.

Exchanges

If you would prefer a replacement rather than a refund, contact us at contact@lumevro.com.

If your product is confirmed as faulty or damaged, an eligible replacement will be provided at no additional product cost.

Refunds

Once your return has been approved, the refund will be issued to the original payment method.

Original shipping charges may be refunded where required by applicable consumer law.

We cannot normally issue refunds to a different card, bank account or payment method.

Contact

For any questions regarding returns, refunds or damaged products:

Lumevro
contact@lumevro.com
lumevro.com