CONTACT
Talk to a person
Every message lands with someone who can open your order and actually do something about it.
How to reach us
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Email us
The right choice for anything with an order number attached — delivery, returns, a refund you are waiting on. We answer within 24 to 48 hours.
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Live chat
Bottom-right of any page on the site.
Best for the quick things before you buy: will it fit my room, which plug do I need, when would it arrive.
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What to send us
Your order number if you have one. If something turned up damaged or faulty, a photo or a short clip.
It saves a round trip and usually gets the whole thing settled in one reply.
Send a message
The more specific you are, the faster this gets resolved. We answer within 24 to 48 hours, every message, including the ones that turn out not to be our fault.
BEFORE YOU WRITE
Most answers are already here
Where is my order?
Orders are picked and dispatched within 1 to 3 business days. After that, delivery runs 2 to 5 business days to the United States, the United Kingdom and Australia. A tracking number is emailed the moment the parcel leaves — check your spam folder before writing to us, it hides there more often than you would think.
Full detail in the Shipping Policy.
I want to send something back
You have 30 days from delivery, in original condition with the accessories and packaging. Email us with your order number and we will send the return instructions and the address. Refunds land on your original payment method within 5 to 10 business days.
Full detail in the Refund Policy.
It arrived damaged, faulty, or it is the wrong thing
Send us your order number and a photo or short clip of the problem. Depending on what happened you get a replacement, a repair or a refund — and in this case the return postage is on us, not you.
Will it work for my room, my phone, my wall?
Most of these are answered on the product page, at the bottom. If yours is not there, ask us — we would rather talk you out of a purchase that will disappoint you than process the return a fortnight later.
Who am I actually buying from?
Lumevro, contactable at contact@lumevro.com. Our Terms of Sale, Refund Policy, Shipping Policy, Privacy Policy and Legal Notice are published in full and linked from the footer of every page — including the parts that are not flattering to us.
⟨to confirm: registered company name and address — legally required for traders selling into the UK and the EU⟩
What we will not do
We will not send you round a loop of automated replies, and we will not quietly stop answering once the money has cleared. Every message gets a human answer within 24 to 48 hours.
If we get something wrong, we fix it and pay the postage. If we cannot fix it, we tell you that plainly instead of leaving you waiting.